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Warranty Information

The Vollrath Company L.L.C. warranties all products it manufactures and distributes against defects in materials and workmanship.


You can also visit our Frequently Asked Questions page for additional warranty information.

 Complete Vollrath Warranty Statement

The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specifically provided below. The warranty runs 12 months from the date of original installation. (End user receipt)

  1. Refrigeration compressors – The warranty period is 5 years.
  2. Refrigerated Display Cases (RDE) compressors the warranty is 3 years.
  3. Replacement parts – The warranty period is 90 days.
  4. Aluminum Fry pans are 90 days.
  5. EverTite™ Riveting System – The warranty covers loose rivets only, lifetime to original purchaser.
  6. Cayenne® Heat Strips – The warranty period is 1 year plus an additional 1 year period on heating element parts only.
  7. Ultra, Ultra Fajita, Mirage® Pro and Professional Induction Ranges – The warranty period is 2 years.
  8. Mirage®, Mirage® Cadet, Mirage® Fajita and Commercial Induction ranges - The warranty period is 1 year.
  9. ServeWell® Induction Workstations – The warranty period is 1 year on the workstation table and 2 years on induction hobs.
  10. Slicers – The warranty period is 10 years on gears and 5 years on belts.
  11. Mixers – The warranty period is 2 years on parts, 1 year on labor and 5 years on belts.
  12. Vollrath – Redco products – The warranty period is 2 years.
  13. Optio / Arkadia product lines – The warranty period is 90 days.
  14. All non-stick products (i.e. fry pans and surfaces) are 90 days for the non stick surfaces.
  15. All TRAEX® product warranty (with the exception of T-REX™) is 1 year.
  16. T-REX™ product by TRAEX® is lifetime warranty.

 


As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the defective product or part without charge, except as otherwise provided below:

  1. For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
  2. To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certified technician designated by The Vollrath Company LLC to perform warranty repairs.  If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights and sizes of product)
  3. No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in materials or workmanship.  At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
  4. No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
  5. No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certified Technician
  6. Warranty work must be authorized in advance by The Vollrath Company LLC.  See the operating and safety instructions for each product for detailed warranty claim procedures.
  7. No remedy will be available for product returned and found to be acceptable to the product specification.
  8. No remedy will be available under any warranty not registered as required below.
LIMITATION OF LIABILITY:
THE VOLLRATH COMPANY LLC. SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, OR ANY OTHER THEORY.


Warranty Procedure

All warranty claims will start with a call to Vollrath Technical Service support line. (800-628-0832)

A technical support professional will work to diagnose the issues, and provide the details for the service solution.

On all warranty calls, the following process and information is required:

Name of person calling.
Phone number of person calling.
Business name.
Street address, city, state & zip
Model & Serial number
Date of Purchase.
Proof of Purchase. (Receipt)
Name of dealer where unit was purchased.

 NOTE: Vollrath will not accept products sent without the proper procedure being followed.

IMPORTANT

TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.

REGISTER ON-LINE TODAY - Register your warranty on-line now at www.vollrath.com

NO WEB ACCESS - If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC office in the country of purchase. 

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 Jacob’s Pride® limited lifetime warranty

All products in the Jacob’s Pride® collection, including the following, have a lifetime warranty:

  1. NSF Certified One-Piece Dishers
  2. NSF Certified Spoodle® Utensils
  3. NSF Certified Heavy-Duty Spoons with Ergonomic Handle
  4. NSF Certified Heavy-Duty Basting Spoons
  5. Heavy duty Turners with Ergonomic handle
  6. One-Piece Tongs*
  7. Heavy-Duty One-Piece Ladles*
  8. Nylon Handle Whips
  9. One-Piece Skimmers
  10. Tribute®, Centurion®, Intrigue®, and Classic Select® Cookware*

*Jacob's Pride® warranty does not cover Kool-Touch®, non stick coatings and silicone handles.

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 Miramar® limited lifetime warranty

All Miramar® Cookware listed below has a lifetime warranty.

  1. Casseroles Pans
  2. Oval Pans
  3. Sauté Pans
  4. French Omelet Pans
  5. Brazier Pans
  6. Stir Fry Pans
  7. Stir Fry Server
  8. Sauce Pans
  9. Small / Large food Pans
  10. French Oven
  11. High/Low Dome Covers

Note: Miramar® warranty does not include Buffet, Table Top Service, Templates, Decorative pans, or soup inserts.

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 What the warranty does not cover
The following items, components and parts are not covered under the Vollrath warranty:
  1. Meat Grinder Knives and Slicer Blades
  2. All Light Bulbs - Convection Oven, Food Merchandisers and Display’s, Heat Lamps, and Heat strips
  3. Oven Door Seals
  4. Oven Door Glass, Breath Guard Glass
  5. Hot/Cold Food Merchandisers - Display Case Glass
  6. Calibration and set up of gas equipment
  7. Manual Slicer / Dicer blades (table top food prep) – Redco and Vollrath
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