THIS WARRANTY DOES NOT APPLY TO PRODUCTS PURCHASED FOR PERSONAL, FAMILY OR HOUSEHOLD USE, AND THE VOLLRATH COMPANY LLC DOES NOT OFFER A WRITTEN WARRANTY TO PURCHASERS FOR SUCH USES.
The Vollrath Company LLC warrants each of its products listed below against defects in materials and workmanship for the applicable period provided below. All other products manufactured or distributed by The Vollrath Company LLC are warranted against defects in materials and workmanship for a period of one year. In all cases, the warranty runs from the date of the end user's original purchase found on the receipt. Lifetime warranties applies to the original purchaser only.
- Refrigeration compressors – The warranty period is 5 years.
- Modular Hot Drop-Ins with Marine Grade Wells - The warranty period is 2 years.
- Refrigerated Display Cases (RDE) compressors the warranty is 3 years.
- Cayenne® Heat Strips, heating element only – The warranty period is 2 years.
- Ultra, Ultra Fajita, Mirage® Pro and Professional Induction Ranges – The warranty period is 2 years.
- ServeWell® Induction Workstation, induction hobs only – The warranty period is 2 years.
- Signature Server® Optional 2 Year Warranty – Extends the standard warranty against defects in materials and workmanship for a second year.
- Slicers, gears only – The warranty period is 10 years.
- Slicers, belts only – The warranty period is 5 years.
- Mixers – The warranty period is 2 years, except that on belts the warranty period is 5 years.
- In-Chamber Vacuum Packing Machines - The warranty period is one year on the pump, 2 years on other warranty parts.
- Vollrath – Redco® products – The warranty period is 2 years.
- Mini Soft Serve Freezer – The warranty period is 2 years on warranty parts, 3 years on the electrical board, 5 years the compressor. Warranty is for parts only, service is not included.
- Frozen Beverage Granita Machines - The warranty period is 2 years on warranty parts, 3 years on the electrical board, 5 years the compressor. Warranty is for parts only, service is not included.
- EverTite™ Riveting System, loose rivets only – The warranty period is lifetime for the original purchaser.
- Optio/Arkadia product lines – The warranty period is 90 days.
- Non-stick surfaces are warranted for 90 days.
- TRAEX® Non-Skid Round Trays have a lifetime warranty.
- Replacement parts – The warranty period is 90 days.
All products in the Jacob’s Pride® collection, including the following, have a lifetime warranty:
- NSF Certified One-Piece Dishers
- NSF Certified Spoodle® Utensils
- NSF Certified Heavy-Duty Spoons with Ergonomic Handle
- NSF Certified Heavy-Duty Basting Spoons
- Heavy Duty Turners with Ergonomic Handle
- One-Piece Tongs*
- Heavy-Duty One-Piece Ladles*
- Nylon Handle Whips
- One-Piece Skimmers
- Tribute®, Intrigue®, Centurion®, and Classic Select® Cookware*
- Miramar® Display Cookware
- Super Pan V® Steam Table Pans
*Jacob’s Pride® warranty does not cover Kool-Touch®, non-stick coatings and silicone handles.
WARRANTY DOES NOT COVER:
- Knives and Slicer Blades
- Light Bulbs
- Door Seals
- Glass, Breath Guard Glass
- Calibration and set up of gas equipment
- Cutting board surfaces
- In-Chamber Vacuum Packing Machine wear parts, including the sealing wire, sealing tape and gasket
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, as its option, replace the defective product or part without charge, except as otherwise provided below:
- To obtain warranty service, the owner of the equipment will be responsible to call The Vollrath Company LLC.
- Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed warranty claim procedures.
- No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision (when required), neglect, improper use, installation or operation contrary to installation and operating instructions, normal wear and tear (such as knife scoring on cutting boards), or other causes not arising out of defects in materials or workmanship.
- No remedy will be available for slicers where blade has not been sharpened. (Refer to owner’s manual for sharpening instructions.)
- No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certified Technician.
- No remedy will be available for product returned and found to be acceptable to the product specification.
- For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
LIMITATION OF LIABILITY:
THE VOLLRATH COMPANY LLC SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, OR ANY OTHER THEORY.
THERE ARE NO OTHER WARRANTIES ON ANY PRODUCTS SOLD BY THE VOLLRATH COMPANY LLC, AND THE VOLLRATH COMPANY LLC SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ON ITS PRODUCTS.
All warranty claims will start with a call to Vollrath Technical Service support line. (800-628-0832)
A technical support professional will work with the end user to diagnose the issues, and provide the details for the service solution. You must have the product in front of you when calling.
The following information is REQUIRED for processing warranty service requests:
Name of person calling.
Phone number of person calling.
Street address, city, state & zip
Model & Serial number
Date of Purchase.
Proof of Purchase. (Receipt)
Name of dealer where unit was purchased.
NOTE: Vollrath will not accept products sent without the proper procedure being followed.