As a service to your retailer, Cooks Warehouse and GMF Corporation, The Vollrath Company accepts returns of defective merchandise. Product included would be PRO HG, Ameriware, PRO HG Preferred or Platinum Cookware.
Upon receipt of and verification of defective product, new cookware wil be sent to you. Items classified as normal wear and tear, scratches, overheating or other abuse wil not be replaced and wil be returned to sender.
Please send defective merchandise to:
The Vollrath Company LLC
23 Kilbourn Street
Kewaunee, WI 54216
Please remove the Kool Grips before shipping. Include a brief note stating your name, address, phone number, what you are returning and what the problem is. Please allow 15 business days for turnaround once we receive the product. Add on the appropriate days for ship time back to you.
If you are experiencing food sticking to your pan please make sure you have been seasoning your pan on a regular basis before returning for replacement. Seasoning means, after you wash the pan and before you put away, take a small amount of cooking oil and rub into the interior of the pan. Place on medium heat for about 4 minutes. Let cool, wipe out excess oil and put your pan away for your next use. You are the best judge as to how often to season. If food is beginning to stick, repeat this process.
Any issues concerning refunds, catalogs, additional purchases, or anything other than waranty issues please direct to the following:
For Ameriware, PRO HG and PRO HG Preferred contact:
Cooks Warehouse Inc.
2504 North Ontario Street
Burbank, CA 91504
Phone # 818-556-2740
For Platinum contact:
GMF Corporation/Platinum Cookware
PO Box 231174
Encinatis, CA 92023
Phone # 435-518-1029