The Vollrath Company manufactures Pro HG, Pro HG Preferred, Ameriware, and Platinum Cookware for Cook’s Warehouse Inc. and GMF Corporation. It is important to us that you have a quality experience with every product that bears our name. As a service to your retailer, we process returns of defective merchandise for the retailer.
Both Cook’s Warehouse and GMF Corporation have a 25-year warranty for manufacturer’s defects on cookware.
If you believe your merchandise to be defective, please send it to:
The Vollrath Company LLC
23 Kilbourn Street
Kewaunee, WI 54216
Our service team will thoroughly inspect your cookware for manufacturing defects.
Prior to shipping the product to us, please remove the Cool Grips. Include a brief note stating your name, address, phone number, what product you are returning and reason for return of the product.
Please allow 15 business days for processing once we receive the product.
Upon receipt of and verification of defective product, new cookware will be sent to you.
Items classified as normal wear and tear, scratches, overheating or other abuse will not be replaced and will be returned to you.
Any issues concerning refunds, catalogs, additional purchases, or anything other than warranty issues please direct to the following:
For Ameriware, PRO HG and PRO HG Preferred contact:
Cooks Warehouse Inc.
2504 North Ontario Street
Burbank, CA 91504
Phone # 818-556-2740
For Platinum contact:
GMF Corporation/Platinum Cookware
PO Box 231174
Encinatis, CA 92023
Phone # 435-518-1029