Episode 28
Lessons in leverage
It's no secret that word of mouth travels at warp speed thanks to online reviews. Sam Elbandak, owner of The New Spot on Polk in San Francisco, has developed a formula for success when responding to customers' experiences at his restaurant.
Be sure to follow Chef Rich and Justin on Twitter at @ChefRrupp and @jupehr.
Episode Notes
1:34 – Succeeding as an Owner/Operator
3:18 – Delivery
8:26 – Sam Elbandak Joins the Show
12:22 – Getting into Foodservice
13:12 – Working with your Spouse
14:37 – Petitioning Against Online Delivery
22:04 – Responding to Customer Reviews
33:46 – Creating Memories
37:24 – The Restaurant Family
39:44 – Menu Favorites
42:37 – Keeping Local, Seasonal, and Organic
43:09 – Rave Reviews
46:07 – Discover The New Spot on Polk
47:15 – Sam’s Inspirational Quote